Christian Farfan
Director of Operations @Moxy Hotels
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WORK HISTORY
Director of Operations @Moxy Hotels
Lead daily hotel operations including Front Office, Housekeeping, Engineering, and Food & Beverage to ensure seamless, guest-centric service. • Increase guest satisfaction scores by implementing targeted service recovery processes, team training, and proactive quality audits. • Partner closely with ownership and Marriott brand teams to uphold Moxy brand standards, innovate activations, and enhance on-property guest engagement. • Oversee staffing, recruitment, onboarding, and performance development for a 50+ person team, fostering a high-energy and results-driven culture. • Manage operational budgets, forecasting, inventory, and vendor relationships to maximize profitability and control expenses. • Implement new SOPs to streamline communication between departments, reduce service failures, and improve overall operational efficiency. • Manage crisis-response and unexpected operational challenges (e.g, maintenance emergencies) with swift resolution and clear guest communication. • Champion compliance with safety, security, and regulatory requirements across the property. • Collaborate with Sales & Marketing to support activations, influencer visits, and brand-aligned events to boost visibility and guest engagement.Improve overall guest satisfaction (GSS) through enhanced service touchpoints and personalized guest recovery approaches. • Increase operational consistency and team accountability through structured performance tracking and coaching. • Elevate property activation energy by supporting signature Moxy events and on-brand guest experiences.
EDUCATION
UCNJ Union College of Union County, NJ
Associate of Arts and Sciences (AAS), Hospitality Administration/Management
Recruit Training Command - Great Lakes, Illinois
United States Navy
Aviation High School
Airframe Mechanics and Aircraft Maintenance Technology/Technician
ABOUT CHRISTIAN FARFAN
Proudly served eight years in the U.S. Navy with honor and discipline. Now, I bring that same dedication to the hospitality industry, leading with expertise in both front and back of house operations. My ability to manage and mentor large teams has been instrumental in driving excellence, particularly as an area director. Passionate about continuous growth, I am always seeking innovative strategies to strengthen operations, elevate team performance, and lead with impact.
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