Christiana Ezewele
Senior Business Systems, Data & Process Analyst @Ledcor
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WORK HISTORY
Senior Business Systems, Data & Process Analyst @Ledcor
Winnipeg, MB, CA
Developed and implemented ServiceNow Dashboard Owner & Management Standards to ensure consistency and best practices across dashboards.Coordinated ServiceNow Dashboard audits, validated compliance, and corrected discrepancies to maintain standards.Led the implementation of dynamic email notifications to alert users/process owners about non-compliance and weekly reminders.Designed and deployed dashboards to support Project Standards reviews, providing key insights for decision-making.Created Service Catalog Owner and Implementer Standards, defining clear guidelines for service ownership and implementation.Developed a ServiceNow Service Request workflow to streamline onboarding of Business/Application Services and Service Offering records.Utilized the CSDM framework for Business Service/Service Offering onboarding, collaborating with service owners to collect data and create records in ServiceNow.Led the Service Catalog audit to establish new standards and correct non-compliant records in ServiceNow.Implemented global filters on core ServiceNow dashboards (MOR, Project Review, Operating Group Portfolio) to improve data visualization and accessibility.Developed a service delivery and management scorecard aligned with the MOR framework to track performance.Implemented Performance Analytics breakdowns, database views, definitions, and indicator sources in the testing platform.Coordinated with the ServiceNow development team for change management, testing, and the creation of functional and non-functional documentation.Provided ongoing support for data tools and products, assisting both Technical and Business Analysts with troubleshooting and issue resolution.
EDUCATION
Ambrose Alli University
B.Eng
Red River College
Certificate
Ladoke Akintola University of Technology
MBA
ABOUT CHRISTIANA EZEWELE
I am seeking a challenging position as a Business Analyst within an organization where my competencies and skills can be best utilized for analyzing business needs and offering workable solutions to best meet the goals and objectives of the organization.
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