Christiana Ejiofor
Happiness Expert @Accent Inns
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WORK HISTORY
Happiness Expert @Accent Inns
Richmond, BC, CA
EDUCATION
Bells University Of Technology
Economics
Kwantlen Polytechnic University
Operations and Supply Chain Management
ABOUT CHRISTIANA EJIOFOR
As an Operations Manager at Fritzy\'s Pet Care Pros, I led a team of 11 customer service representatives, optimizing workflow to enhance client satisfaction. I also integrated a CRM system to streamline scheduling, route planning, and customer history tracking. Prior to that, I worked as a Happiness Expert at Accent Inns, where I managed guest reservations and optimized room availability to prevent overbookings and maximize occupancy. I am currently pursuing a degree in Operations and Supply Chain Management at Kwantlen Polytechnic University, with a focus on continuous improvement and operational efficiency. I have a strong background in customer relationship management (CRM) and supply planning, and I am passionate about delivering exceptional service and solving complex problems.
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