Christian Sommer

About Christian Sommer

I’m a results driven operations and client success leader with 20+ years of experience…

Experience

1. Director of Client Success

   Vectorone

   Mar 2020 — Present

   Helping businesses achieve their goals through custom software and technology for all industry types.\\\\n\\\\nIdentify business opportunities & partnerships, both with current & potential clients.\\\\n\\\\nEstablish productive, professional relationships while developing a \"trusted advisor\" status with key stakeholders for our clients\\\\n\\\\nManage Client expectations with a focus on satisfaction, retention, and renewal\\\\n\\\\nCoordinate VectorOne\'s strategic marketing efforts, focusing on activities that influence campaigns and decisions to help drive company growth\\\\n\\\\nProactively support Operations through project management and QA analysis\\\\n\\\\nLead business requirements gathering efforts to best understand client needs and adequately scope projects for new client initiatives \\\\n\\\\nDrive strong Client relationships through clear communications of initiatives and projects\\\\n\\\\nMonitor key account metrics to achieve account growth and proven value for our clients\\\\n\\\\nAssist with high severity request or issue escalations as needed to ensure client satisfaction with problem resolution\\\\n\\\\nWork with VectorOne project leaders to identify risks; set up action plans to mitigate\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Skills

• Transportation
• Supply Chain
• Recruiting
• Process Development
• Workforce Training
• Excel
• Coaching
• Vendor Relations
• Ltl
• Vendor Management
• Freight
• Transportation Management
• Customer Satisfaction
• Strategic Planning
• Team Building
• Workforce Management
• Truckload
• Management
• Microsoft Excel
• Analysis
• Training
• Word
• Warehousing
• Process Improvement
• Microsoft Word
• Workforce Development
• Sales
• Customer Service
• Logistics
• 3pl
• Operations Management
• Trucking