Christian Oriho
Accounting Specialist Iii @JPMorganChase
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WORK HISTORY
Accounting Specialist Iii @JPMorganChase
Phoenix, AZ, US
Account Specialists work with applicants to ensure their needs and service issues are resolved accurately and in a timely fashion while providing a first-in-class experience for customers and employees seeking financing. This may include facilitating the application by interfacing with customers to discuss products and verifying application information. Additionally, specialists make targeted outbound and inbound calls to highly interested customers, focusing on solving customer concerns and helping them with their finances and purchases with Chase.ResponsibilitiesWork in a call center environment that requires 100% phone-based customer interactionDemonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customersCommunicate with customers in a metrics driven-environmentNavigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environmentTake ownership of each customer interaction while treating them with respect and responding with empathyWork both independently and in a team environmentAbide by all applicable regulatory and departmental practices and procedures
EDUCATION
Grand Canyon University
Bachelor of Science in Finance and Economics, Accounting and Business/Management
University of Phoenix
Associate of Arts with a concentration in Business Fundamentals, Accounting and Business/Management
GateWay Community College
Associate's degree, Business Administration and Management, General
ABOUT CHRISTIAN ORIHO
In my role as a Retail Accounting Specialist at JPMorgan Chase & Co. I have the privilege of working closely with customers and employees to effectively resolve their financing, product, and application-related needs and issues. My proficiency in communication, negotiation, and collaborative problem-solving skills enables me to excel in a call center environment where my interactions with customers are exclusively phone-based. My experience as a Fraud Recovery Specialist has further equipped me with the ability to manage accounts receivable and financial transactions, while actively preventing and detecting fraudulent activities.I am currently enrolled in an associate degree program in Business Administration and Management at Gateway Community College, and I intend to transfer to Grand Canyon University to pursue a bachelor\'s degree in finance and economics. My passion for the banking and financial industry has motivated me to strive for excellence in my academic pursuits, and I am eager to gain valuable experience in this field. I am particularly interested in exploring various areas within the firm, such as C-Suite or business consulting, to enhance my skills and contribute to the organization\'s growth. Furthermore, I am deeply committed to making a positive social impact through my work, and I look forward to leveraging my skills to achieve this goal.
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