Christian Okoye

About Christian Okoye

I am a business professional who, through past experiences and a passion for improvisation, has developed a client focused mindset. The fundamentals of improvisation require attentive listening, trust, and acceptance of the ideas proposed by others. By incorporating that mindset in a professional setting, companies have seen a marked increase in innovation and team cohesion. I\'ve had the opportunity to put that mindset to the test, proposing and implementing changes to processes that lead to better results for both internal operations and client satisfaction.

Experience

1. Director of Client Success

   Mintel

   Feb 2022 — Present

   Leads and develops a team of 10 (7 CSMs, 3 Junior Data Analysts), driving performance through structured coaching and career development.• Generated $200K in consulting revenue through expansion opportunities and strategic engagements.• Designed and executed targeted retention programs, contributing to a 94% overall retention rate in FY25.• Onboarded and scaled a Kuala Lumpur support team, improving global coverage across time zones while lowering labor costs.• Developed and implemented processes to enhance cross-functional collaboration between sales, product, and support teams, resulting in improved client satisfaction and retention.

Education

• University of Illinois Urbana-Champaign

  Bachelor's degree, Communications