Christian Ogi
Business Systems Analyst Ii @Wounded Warrior Project
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WORK HISTORY
Business Systems Analyst Ii @Wounded Warrior Project
Kansas City, MO, US
EDUCATION
Missouri Western State University
Bachelor of Science, Communications
ABOUT CHRISTIAN OGI
Creating exceptional customer experiences through effective IT Service Management and cultivating strong customer relationships is critical to any company\'s success in today\'s business environment. As an Information Technology professional with a strong background in technical service management and delivery, my vast experience with aligning technology initiatives to business goals can provide a valuable resource forging into the new business environment. I possess exceptional communication ability, customer relationship development skills, and business/QA analysis experience. My background includes documenting and maintaining project plans; requirements gathering and analysis; leading virtual teams; benchmarking projects and reporting results to all levels of management and participants; conducting Quality Assurance and User Acceptance Testing; creating and delivering training and customer information events and seminars; managing escalated systems issues, developing action plans, and conducting root cause analysis.Specialties: Client management * business analysis* project and program management * requirements gathering* Agile and Waterfall development* process improvement * data modeling* presentation and training development and delivery * customer relationship management * Mission Critical Certified Specialist * change management * Microsoft Test Manager * SQL* strategic planning * vendor management * TFS * Kentico CMS * Jira * UAT * Visual Studio* SDLC* Test Case creation * ITIL foundations application * Incident Management * Value Based Delivery application
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