Christian Navas

Principal Mechanical Engineer @Collins Aerospace

Maintains effective communications with key customers and field team members to ensure product enhancements/improvements are complete and accurate. • Acts as the expert in product knowledge/subject matter. • Performs highly complex diagnostic procedures. • Prepares reports for senior leadership displaying interpreted test information to resolve design/system related problems and to ensure continuous improvement. • Communicates technical information to technical/non-technical stakeholders including senior leadership. • Ensures that key customers and field teams are kept informed on outstanding issues and recommends system enhancements, upgrades, or repairs. • Acts as customer and field service interface. • Drives improvements based on end user experience. • Performs corrective actions for field issues, special investigations, and product testing. • Drives special investigations internally and with partners, gather field data and assist in root cause analysis, corrective action plans, and implementation. • Effectively engages all aspects of engineering departments, suppliers, repair centers, engine/airframe manufacturers and aircraft operators.