Christian L Dieckmann
Owner President @Minuteman Press - Lincoln
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WORK HISTORY
Owner President @Minuteman Press - Lincoln
Lincoln, NE, US
Drive all aspects of operations, sales, customer experience strategy, and financial performance driving growth through excellent customer experience, developing local and national relationships, strengthening recurring revenue through long-term customer relationships, expanded service offerings, and operational excellence.•Deliver high-quality, deadline-driven solutions to businesses, nonprofits, and organizations across a wide range of industries. •Lead, mentor, and develop team members maintaining a culture focused on customer experience.
EDUCATION
Bellevue University
MBA
Midland University
BSBA
ABOUT CHRISTIAN L DIECKMANN
I am a results-driven, bilingual business owner and operations leader, currently leading Minuteman Press Lincoln. My background spans customer experience, compliance management, strategic planning, global site operations, logistics, supply chain, contact center operations, and employee development across diverse cultural environments.I am applying my operational and customer experience/compliance-driven mindset to help businesses execute, scale, and present themselves professionally through high-quality print, marketing, branded apparel, and promotional solutions. While Minuteman Press Lincoln is proudly based in Nebraska, our capabilities can support organizations nationwide.I am known for improving efficiency and customer experiences (CX) through strategic development, needs analysis, process improvements, teamwork, communications, regulatory adherence, and automation. I work effectively building cross-functional teams collaborating to obtain business results. MY CAREER HIGLIGHTS:Strategic Operational-Excellence: I proactively transformed strategies to unify teamwork while mitigating risks, capturing business opportunities, and resolving complex operational issues: I revamped performance model increasing focus on CX, resulting in cost savings, efficiency, and reduced call volume. Organization Growth: I successfully guided international teams through change management, process modernizations, and customer-focus initiatives resulting in cost efficiencies. Unified Collaborative Teams: I leveraged emotional intelligence, building trusted relationships, and mentorship engaging people and unify efforts; I guided and retained team of 200 leaders supporting 5K+ employees at Western Union ensuring delivery of the right service, at the right time, and the right cost. ADDITIONAL EXPERIENCE:WESTERN UNION – Manager, Financial Crimes Compliance OperationsIDEAL PURE WATER OF LINCOLN – Operations Manager HEWLETT PACKARD ENTERPRISE CO. – Global Parts Supply Chain, Multi-Country (Latin America) Operations Manager, Global Parts Supply Chain, Program/Project Manager, Outsourcing Operations ManagerSUPRA TELECOM – Customer Service and Sales Manager, Customer Care SupervisorPRODATA COMPUTER SERVICES – Sales ManagerSPECIALTIES:Business Ownership I Operations Management | Logistics/Supply Chain Management | Call Center Operations | Project Management | Strategic Planning | P&L | Employee Development | Process Improvement | Change Management | Customer Relations | International Business | Diversity Management | Sales Management | Compliance
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