Christian H.
Sr Customer Success Manager @The Harris Poll
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WORK HISTORY
Sr Customer Success Manager @The Harris Poll
New York, NY, US
Managing complex enterprise SaaS accounts throughout the full customer lifecycle, from onboarding and adoption to renewal and expansion•Built and maintained strong customer relationships to drive satisfaction, retention, and long-term value•Collaborated cross-functionally with Sales, Engineering, and Professional Services teams to deliver a seamless customer experience•Leveraged customer feedback and usage data to proactively identify risks, uncover growth opportunities, and enhance user experience•Contributed to scalable systems and processes, ensuring continuous improvement and consistent service delivery
EDUCATION
The University of Alabama
Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services
ABOUT CHRISTIAN H.
Branch champion, consultant and liaison. Sr. Customer Success and Implementation…
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