Christian Augusto Garcia Huerta

Senior Customer Success Manager @Syntax

Puebla, MX
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2024 — Present

Senior Customer Success Manager @Syntax

MX

Main activities-Develop and maintain strong relationships with senior-level stakeholders to understand their business goals and align company solutions to meet those objectives-Act as the voice of the customer within the company, advocating for their needs and ensuring issues are addressed promptly and effectively-Utilize customer data and analytics to identify trends, measure success metrics, and proactively recommend strategies for improvement and growth-Work closely with sales, technical and support teams to ensure a seamless customer experience and drive product adoption and expansion opportunities.

EDUCATION

2006 — 2010

Universidad Veracruzana

Bachelor of Business Administration (B.B.A.), Bachelor of Business Administration

2013 — 2014

Clark University

Master's degree, Information Technology

SKILLS

Microsoft ExcelCustomer ServiceProject ManagementItil CertifiedPublic SpeakingMicrosoft OfficeLearnabilityLeadershipOrganizational DevelopmentI.t., LanguagesAnalytical SkillsSix SigmaService DeliveryBusiness Analysis5 Years of Experience in Customer Relations and Cash ManagementMarketing StrategyBusiness StrategyTeamworkStrategic PlanningTeam Management- Organization and Prioritization SkillsTeam LeadershipItil Service StrategySpanishProblem SolvingManagementEnglishProficient Speaking LanguagesResearch

ABOUT CHRISTIAN AUGUSTO GARCIA HUERTA

Accomplished IT professional with extensive international experience in account management and service delivery, spanning diverse regions including the United States, Mexico, and Poland. Adept at leading project planning and execution, enhancing customer relationships, and ensuring SLA adherence across global markets.

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Christian Augusto Garcia Huerta — Senior Customer Success Manager at Syntax in Puebla, MX | Unifers