Christian Flemming

Dir Business Operations, Strategy and Technology @Lumen Technologies

FL, US

Leads a dynamic team in the development and implementation of strategic initiatives to support the evolving needs of Operations. The team effectively bridges gaps, addresses challenges, and implements innovative solutions that enhance operational efficiency and support the company\'s growth objectives. This experience highlights the importance of adaptability, strategic thinking, and effective leadership in navigating complex transformations.After significant restructuring, an inexperienced team was transformed into a high-performing one. This led to improved structure and organization, resulting in successful strategic developments.Responsible for an annual project portfolio of over $12M, including the acquisition of funds, negotiation of contracts, and management of internal and external resourcesConsolidated three legacy dispatch platforms, supporting over users, into a single Salesforce Field Service platform, resulting in enhanced operational efficiency with an annual benefit of $2.4M.Facilitated the transition of field technicians to Work Force SoftwareCreated business plans, received stakeholder approval, and acquired funding and resources for two ongoing Operations programs: Field Simplifications is expected to save $2M annually, and Field Service Mobility $5.4M annually.