Christian Castro

About Christian Castro

As an accomplished IT Manager with over 15 years of experience, I excel in developing and supporting robust IT systems within dynamic, high-growth environments. My expertise encompasses complex systems integration, strategic planning, solution development, and comprehensive project management. I am adept at deploying, maintaining, and supporting IT infrastructure, SaaS applications, software/hardware solutions, and diverse operating systems and virtualization platforms.A proven leader, I have successfully managed and mentored cross-functional teams, fostering a collaborative and innovative work environment. As a trusted technical advisor, I am dedicated to resolving business challenges and building strong relationships with both technical and non-technical stakeholders.

Experience

1. Information Technology Manager

   RDL

   Feb 2023 — Present · Prescott, AZ, US

   As the IT leader at Radio Design Labs, a global manufacturer of professional audio products, I drive the company’s digital transformation—modernizing IT infrastructure, strengthening cybersecurity, and enabling AI-powered productivity.Key Achievements: • Infrastructure Modernization: Lead the full replacement and upgrade of all servers, including the ERP system, ensuring reliability, scalability, and performance. • Cloud Transformation: Manage the migration from POP3 to Microsoft 365, improving communication, collaboration, and data protection. • Unified Communications: Oversee Microsoft Teams Phone deployment, replacing the failed legacy system and restoring company-wide communication. • Network & Security Architecture: Maintain and enhance a Unifi-based infrastructure including upgraded switches, enterprise Wi-Fi, 30+ Unifi Protect cameras, and Unifi Door Access. • Cybersecurity & Backups: Define and enforce IT security policies, deploy full MDR/EDR protection, and implement comprehensive data backup across all systems. • AI Enablement: Lead Microsoft Copilot adoption and create role-based AI prompt templates to boost productivity across departments. • Industry Alignment: Hold Dante Level 2 Certification to align IT operations with RDL’s professional audio networking standards.Core Competencies:IT Strategy | Cloud Transformation | Microsoft 365 | Teams Phone | Network Architecture | Unifi Systems | Cybersecurity | Barracuda XDR & Backup | ERP Systems | AI Enablement | Leadership

Skills

• Network Administration
• Vpn
• Team Leadership
• Facilities Management
• Voip
• Data Center
• Storage Area Networks
• IT Outsourcing
• Mobile Device Management
• Disaster Recovery
• Purchase Management
• Vmware Server
• Contract Negotiation
• Budgets
• IT Service Management
• Ibm Iseries
• Help Desk Support
• Blackberry Enterprise Server
• Vmware
• Escalation Resolution
• Microsoft Office Sharepoint Server
• Active Directory
• Windows Server
• Backup Exec
• Citrix
• Cloud Computing
• Internal/External Customer Service
• Leadership
• Windows Active Directory Management
• Vmware Infrastructure
• Windows Desktop Administration
• Networking
• Microsoft Exchange
• Internal Customers
• Strategic Planning