Christian C.
Senior Hospitality Executive Operations / Luxury Rooms Operations Advisory / Project Management Operations PMP
- Role
- Global Support Specialist at Optii
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Christian C.
Multilingual hospitality executive with over 20 years of experience leading luxury hotel operations across Latin America and the U.S. Proven expertise in rooms operations, hotel openings, IT systems implementation, and multicultural team leadership. Currently serving as LATAM Implementation Specialist & Customer Success at Optii Solutions, supporting global hospitality clients. Previously, Multi-Property Director of Rooms Operations at Marriott International. Strong background in The Ritz-Carlton, St. Regis, and JW Marriott. Holds a Business Administration degree from UDLA and Hospitality certifications from Cornell and Harvard Business.
Experience
Global Support Specialist
Mar 2026 — Present · Austin, TX, US
Provided global technical support L1 in the hospitality technology industry. Managed international client accounts, resolved complex technical issues, and ensured smooth product adoption across diverse markets. Collaborated with product and engineering teams to identify recurring challenges, improve system performance, and enhance customer experience. Delivered training and guidance to clients and internal teams, contributing to higher customer satisfaction and operational efficiency.
Education
Cornell University
Hospitality Management, Hospitality Administration/Management
2020 — 2020
Harvard Business School
Project Management, Information Technology
Universidad de Las Américas (EC)
Bachelor of Commerce (BCom), Business Administration
2015
Universidad San Francisco de Quito
Revenue Optimization, Gestión de complejos turísticos
2018 — 2018
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