Christian Brown
Customer Program Manager - Life Science and Pharmaceuticals at DHL Global Forwarding
- Role
- Customer Program Manager - Life Science and Pharmaceuticals at DHL
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
Experience
Customer Program Manager - Life Science and Pharmaceuticals
Sep 2013 — Present · Denver, CO, US
Responsible for managing, creating and presenting Global DHL QBRs and ABRs to my client\'s Sr. Logistics Management Team.•Review and ensure achievement of customer-specific KPIs and Service Agreements.•Provide proactive problem resolution and corrective actions to ensure consistent process improvement.•Responsible for coordinating with DHL operational management and staff to ensure that we exceed the client’s business requirements and expectations.•Support customized performance reporting functions and data management.•Maintenance responsibly of Service Level Agreement between client and DHL.•Primary escalation contact for exception management and special projects.
Education
University of Iowa
Bachelor of Arts, Anthropology
2002 — 2004
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