Christian B.
Technical Support Rep & Software Developer
- Role
- Technical Support Representative at Costco IT
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Christian B.
Technical Support Specialist with 3+ years of experience supporting enterprise…
Experience
Technical Support Representative
Apr 2024 — Present · Issaquah, WA, US
Rank in the top 10% of my department in ticket quality and handle time, including an audit score of 98%. Maintained a customer satisfaction rating of 95%.• Provide all 600+ Costco locations in the United States and many others in Canada with technical support.• Perform network, software and hardware troubleshooting with a sense of urgency, resolving 70% of tickets at a first level. • Adhere to strict verification procedures, and maintain a high level of security and situational awareness.• Use Active Directory, command line, PowerShell tooling, and other software to troubleshoot issues.• Create knowledge articles for my fellows reps, and maintain existing articles in the knowledgebase.
Education
Gig Harbor High School
High School Diploma
2012 — 2016
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