Christian Kim

About Christian Kim

I bring a strong understanding of the broader Customer Experience landscape—CX Transformation Advisory, Experience and Service Design, Research & Analytics, and technologies that enable CX insights and activation. I have excellent analytical, team leadership, and people management skills and a track record of new business development and closing complex research, advisory, and technology solution sales. In my current role as a Partner of Wipro Digital, I was recruited as consulting partner and practice head of Human Experience Consulting, where I focused on driving human centricity to increase brand loyalty, retention, and satisfaction.I’m always looking to grow my network and make new connections. To connect, message me here or email: C••••••••@gmail.com Key Skills Customer Experience (CX)Senior Leadership/ P & LStrategic PlanningProgram ManagementBusiness TransformationChange ManagementGrowth StrategiesCX Solutions DeliveryValue CreationBusiness DevelopmentFinancial ManagementData AnalysisCross-Functional CollaborationTeam Building & MotivationCoaching & MentorshipEngagement AnalyticsCustomer Lifecycle ManagementContract Review & Negotiation

Experience

1. Partner

   Wipro

   Sep 2021 — Present · Atlanta, GA, US

   I was recruited as consulting partner and practice head of Human Experience Consulting, focused on driving human centricity to increase brand loyalty, retention, and satisfaction.Highlights:Closed a large deal for a high-profile, high-touch global beauty brand to transform the employee experience-Secured a 2-year,$MM program and finalized the SOW upon joining the firm-Rebuilt the relationship with the client following the hand-off of an IT operations and managed services engagement where the client went from 6 different providers to single source (Wipro), ensuring competency and building trust, with the program now viewed as the shining light in the entire account relationship, and set as the gold standard-Developed the process and technology roadmap after completing a current state assessment by co-creation through a collaborative workshop, defining the art of the possible and the future state-Improved the IT Service Management experience for employees through a quantitative and qualitative approach to the current state assessment, conducting over 24 hours of executive stakeholder interviews, data analysis of top issues and service requests, and measuring employee sentiment—their happiness score and estimated loss in productivity—to quantify the cost of poor employee experience across the company-Achieved 6% improvement in the employee experience sentiment score within 3 months, with a project completion goal of 10+% overall.Recently engaged to help the other teams turn around client experience, including rescuing a $100M account.Currently pursuing an additional $200M new account based on previous success.

Education

• Rutgers Pharmacy

  Pharmacy

• Drexel University

  BS, Information Systems and Technology