Christiaan Feast

About Christiaan Feast

With over 20 years in operations, systems design, and large-scale transformation, I…

Experience

1. Process Excellence Senior Advisor (Strategic Operations Lead)

   Amazon

   Jul 2023 — Present · Austin, TX, US

   Strategic operations role focused on transforming ambiguous problems into scalable solutions across AI measurement systems, customer experience, and operational design. Direct cross-functional teams spanning product, UX, and analytics to deliver measurable business impact.Key Achievements:• Strategic Measurement & Execution Delivery: Escalated and influenced the need for a formalized measurement strategy for an ambitious mid-year productivity goal, enabling rapid execution and measurable impact. Secured mid-year engineering prioritization for critical features, resulting in a seven-figure business benefit.• Hiring Practice Transformation: Revamped CS ACES hiring processes to inject verified Lean Six Sigma capability, strengthening the function’s problem-solving capacity and enabling a larger strategic transformation in 2025.• AI-Driven Insight Generation: Leveraged GenAI to identify qualitative drivers in customer conversations with a statistically significant impact on CSAT, creating new opportunities for targeted improvement.• Dual-Track Career Development: Inherited two tenured Amazonians—one a career-long people leader and the other a career-long individual contributor—each aspiring to transition into the other role. Through targeted leadership and coaching, both successfully achieved these career goals within 12 months.

Education

• University of South Africa/Universiteit van Suid-Afrika

  Bachelor of Business Administration (BBA), Business Administration, Management and Operations

  2012 — 2016

Skills

• Negotiation
• Ms Excel
• Business Management
• Management
• Human Computer Interaction
• Customer Service
• Business Process Design
• Microsoft Office
• Strategy
• Quantitative Modeling
• Ms Visio
• Visual Programming
• Database Design
• Leadership
• Financial Reporting
• Problem Solving
• Internet of Things
• Operations Management
• Lean Six Sigma
• Security
• Ms Access
• Enterprise Mobility
• Ms Outlook
• Team Leadership
• Cross-Functional Team Leadership
• Business Information Systems
• Project Management
• Business Strategy
• Process Improvement
• Minitab
• Business Process Re-Engineering
• Systems Analysis
• Ms Word
• Software Project Management
• Invoice to Cash
• Business Process Improvement
• Employee Training
• Cost Reduction
• Root Cause Problem Solving
• Strategic Planning