Christi Jones

WORK HISTORY

EDUCATION

SKILLS

ABOUT CHRISTI JONES

As a Branch Manager with Chase I am responsible for creating a culture of excellence and an environment that delivers an exceptional experience for both customers and employees. To have a successful branch, I always look to hire top talent and work to developing each member of my team to his/her fullest potential. I have created a clear direction for the branch by creating great partnerships within Chase and the community at large - all while maintaining a focus on our customers. We focus on delivering a great customer experience by owning issues from start to finish, being courteous and professional and always doing the right thing. Responsibilities in my role include: • Actively identify, coach, develop, motivate and support employees so that they can provide superior service to every customer • Achieve a positive employee experience and build a high performing team that prioritizes controls and drives business results• Set employees up for success by setting clear objectives for the branch and for each employee, and monitor progress and track results • Develop individuals’ skills and helping them plan their long-term career goals • Recruit top talent and ability to forecast staffing/scheduling needs to ensure adequate staff is on hand to support our customers. • Provide (and educate) customers on additional ways to access the bank, including Chase Mobile and Online services • Improve revenues and expenses and grow the business, while exceeding customer expectations • Ensure that the branch team complies with policies, procedures and regulatory banking requirements• Establish and maintain effective relationships with customers, business partners, staff and members of the community