Christen Elizabeth Hurtado

About Christen Elizabeth Hurtado

I enjoy working behind the scenes, and creating an exciting experience for the internal and external customer.

Experience

1. Senior Human Resources Manager

   Amazon

   Apr 2022 — Present · FL, US

   Spearheaded the successful launch of a new fulfillment center in Tallahassee, FL in July 2023, building and leading a high-performing HR team of 18 professionals at all levels.• Served as a panelist for Amazon East, providing expert insights and feedback on cases involving exempt leaders.• Enhanced the end-to-end Talent Review process for over 30 sites and 3300+ exempt leaders during Q1 and Q3 2023.• Led the NACF PXT efforts for Project Refresh, targeting substantial improvements across 35 sites, elevating facilities and employee experience.• Ensured process integrity as an Amazon Bar Raiser, overseeing debrief decisions, interview processes, and feedback at all business levels.• Contributed as a Women@ Bar Raiser in Training Committee Member, driving enhanced training experiences and outreach for potential Bar Raisers.• Played a pivotal role in FLUID hiring process adoption across all NACF through vertical support teams.• Designed a novel WBR process for Gulf Atlantic and Southeast regions, bolstering PXT metrics and site HRBP training.• Owned the WBR weekly regional call cadence, fostering metric review and effective communication.• Accountable for regional engagement and metrics during Prime and Peak 2022 and 2023.• Key point of contact for Q1 2023 Ramp Down Process and Mandatory Overtime Process Improvement for the AR East team.• Championed Diversity, Equity, and Inclusion (DEI) initiatives, leading the AR East leaders in driving monthly newsletters, spotlights, and playbooks for AR teams.• Provided expert coaching and guidance to HR and Operations teams within the Southeast region on HR processes.

Education

• Florida Gulf Coast University

  MS, Criminal Forensics: Human ID & Trauma Analysis

  2007 — 2010

• Florida Gulf Coast University

  B.S, Criminal Forensics Studies & Criminal Justice

  2003 — 2010

Skills

• Store Operations
• Customer Service
• Customer Satisfaction
• Training
• Retail
• Team Building
• Management
• Customer Experience
• Process Scheduler
• Employee Training
• Visual Merchandising
• Networking
• Store Management
• Recruiting
• Hiring
• Sales
• Inventory Management
• Inventory Control
• Coaching
• Marketing
• Merchandising
• Powerpoint
• Teamwork
• Loss Prevention
• Profit
• Driving Results
• Time Management