Christene Dawkins
Senior Manager, People Digital (Servicenow Hrsd Product Manager) @Worley
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WORK HISTORY
Senior Manager, People Digital (Servicenow Hrsd Product Manager) @Worley
I lead the strategy, governance, and ongoing evolution ServiceNow HR Service Delivery (HRSD), ensuring the platform delivers meaningful value across the employee lifecycle while supporting scalable, global HR operations. I work closely with People (HR), Digital (IT), and business leaders to align HRSD capabilities with organizational priorities - balancing demand, defining roadmaps and horizon plans, and driving adoption through thoughtful design and continuous improvement. With a strong product mindset, I focus on creating intuitive, people-centric experiences while establishing the governance and metrics needed to sustain long-term success. Key areas of focus include platform governance, demand management, knowledge strategy, and experience optimization. As a trusted advisor, I help stakeholders move beyond viewing ServiceNow as a ticketing tool, positioning HRSD as a strategic enabler for service quality, operational efficiency, and employee engagement. Core Contributions & Skills:* ServiceNow HRSD Strategy & Platform Governance* Product Ownership, Vision Setting & Roadmapping* HR Case & Knowledge Management* Employee Center & Digital Experience Design * Now Assist capabilities, Virtual Agent & Automation Enablement* Demand Intake, Prioritization & Stakeholder Alignment* Metrics, KPIs & Data-Informed Decision Making* Cross-Functional Leadership & Change Enablement
EDUCATION
University of Colorado
Bachelor of Arts - BA, Psychology
ABOUT CHRISTENE DAWKINS
Experienced ServiceNow HRSD Product Champion with over 20 years in HR & Knowledge Management and nearly a decade of delivering value through the ServiceNow platform. I specialize in designing and optimizing HR Service Delivery experiences that bridge the gap between HR, IT, Finance and Quality teams - helping organizations streamline operations and create meaningful, people-centered experiences. I work closely with stakeholders and leadership to align ServiceNow strategy with business goals, combining process design, employee experience, and cross-functional collaboration. I\'m passionate about helping teams see ServiceNow as more than \"just a ticketing tool.\" For me, it\'s a catalyst to transformation - improving service quality, reducing complexity, and empowering employees throughout their journey. My focus areas include HRSD governance, continual improvement, and knowledge strategy, supported by a strong product mindset. Whether I\'m guiding a project team, shaping a roadmap, or advising executives, I aim to elevate the value of HRSD through data-driven insights, scalable frameworks, and human-centered design. I love helping organizations unlock the full power of ServiceNow - and creating experiences that make work feel better, easier, and more connected. Specialties:HRSD Product Management • Digital Employee Experience • Customer Success Strategy • Transformation Roadmapping • Executive Stakeholder Alignment • Platform Governance • Knowledge Management • Employee Center • AI-Enabled Workflow Optimization • Cross-Functional LeadershipI thrive where where technology, strategy, and human experience meet - and I\'m passionate about helping organizations transform their way their people work.
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