Christen G.

About Christen G.

With over a decade of leadership experience, I specialize in business planning, operational excellence, and team development within the hospitality and pet care industries. As a Regional Manager at Wag Hotels until May 2025, I was committed to fostering a culture of guest care and welfare while driving key performance metrics across multiple locations. My goal is to create environments where teams feel empowered and customers experience exceptional service, contributing to organizational success. At Wag Hotels, I coached teams across Northern California, Texas, Denver, and Chicago. By focusing on customer satisfaction and employee development, we enhanced client services while monitoring KPIs to achieve operational goals. My ability to build strong, collaborative teams has consistently promoted a standard of excellence, ensuring both guest care and team success remain top priorities.

Experience

1. Customer Experience Branch Managwr

   AAA Mountain West Group

   Dec 2025 — Present · US

   Spearheaded initiatives to enhance customer experience excellence, prioritizing a people-first approach. • Cultivated and supported resilient leaders, fostering a culture of encouragement and inspiration. • Drive for results while celebrating team wins and maintaining a positive work environment.

Education

• Cabrillo College

  Associate of Arts (AA), Business Administration and Management, General

• Loving Action ministry schools,San Jose Ca

  Bs, General Studies

  2005 — 2007