Christelle de Winne

Ea to the CEO and CFO @Buro Happold

London, GB

First point of contact, act as a representative with clients• Monitor correspondence, emails and calls. Answer on their behalf when necessary• Coordinate Outlook calendars of up to 15 people at a time for the organisation of meetings and conferences involving countries based in different time zones: Taking into account the time difference, the different working/weekend days specific to some countries (e.g: Dubai & Riyadh not working on Fridays) • Arrange domestic and international trips, process visa requests• Coordinate internal and external meetings and seminars (source venue, liaise and negotiate with third parties and suppliers: Hotels, caterers etc.)• Liaise with and collate information from the other offices worldwide• Monitor/reconcile expenses, raise POs, monitor annual leave requests• Use of Microsoft Office pack• Set-up and run a quarterly Global Executive Assistants Forum to enable the sharing of knowledge and experience practise wiseBusiness Continuity Leader (from June 2012):Leading one of the most successful process changes in the practice with the embedding of Business Continuity (BC) globally.• Draft a generic BC procedure (BCP) and tailor it to each office worldwide• Set up a local Emergency Management Team in each office, manage, train and audit them on their BCP• Carry out desktop exercises with each team, share the lessons learnt, follow-up actionsBuroHappold BC processes were independently audited by an external third party who highly praised how well adopted and used the processes were.