Christelle Haswani

About Christelle Haswani

With a deep passion for healthcare and a keen ability to merge operations with technology, Christelle Haswani has built a distinguished career optimizing efficiency and driving innovation across hospitals, outpatient clinics, treatment centers, and labs. Starting as an administrative employee in the oncology department in Lebanon, Christelle quickly developed strong managerial and operational skills over four years. Recognizing the growing importance of data-driven decision-making in healthcare, she pursued a master’s degree in Data Analytics in the United States, further strengthening her ability to enhance organizational performance through technology and analytics. With expertise spanning operations, management, finance, revenue cycle management (RCM), technology, data visualization, and analytics, Christelle has played a pivotal role in leading strategic initiatives and achieving executive leadership positions at an early stage. Her ability to collaborate closely with executives and contribute to high-impact projects has been instrumental in shaping her career trajectory. Notably, she has designed executive-level dashboards that provide actionable insights, enabling leadership teams to optimize operations and achieve strategic goals. Currently serving as Chief Operating Officer, Christelle spearheads strategic planning, operational excellence, and financial sustainability while fostering a culture of innovation. Her mission is to bridge the gap between operations and technology, improving healthcare workflows, financial performance, and, ultimately, patient experiences. Beyond her professional endeavors, she actively engages in healthcare management, finance, and service reimbursement conferences, continuously refining her leadership skills. A former scout for 15 years, she remains actively involved in community and church initiatives. Christelle’s commitment to service was exemplified through two years of volunteer efforts following the Beirut explosion, focusing on community rebuilding. A firm believer in integrity, innovation, and collaboration, she is motivated by the opportunity to make a tangible impact in the healthcare industry. Her professional journey is not just a career but a testament to resilience, dedication, and the pursuit of excellence.

Experience

1. COO

   Centra Diagnostics

   Nov 2024 — Present

   Lead operations strategy and drive efficiency across Revenue Cycle Management (RCM), Laboratory Operations, HR, Finance, Supply Chain, and IT.• Optimize revenue cycle processes, enhance collections, and manage payer relationships to improve cash flow.• Oversee HR functions, including talent acquisition, workforce planning, compliance, and organizational culture development.• Direct IT initiatives to ensure secure, compliant, and scalable technology solutions supporting laboratory operations.• Ensure laboratory efficiency, quality assurance, and regulatory compliance while driving continuous process improvements.• Establish and enforce policies, procedures, and quality standards to maintain compliance with regulatory requirements (CLIA, CAP, FDA, etc.).• Oversee budgeting, financial planning, and cost-control measures to ensure operational profitability and sustainability.• Analyze key performance indicators (KPIs) and operational metrics to monitor business performance and identify areas for improvement.• Collaborate with finance and business development teams to identify growth opportunities and optimize resource allocation.• Drive digital transformation and automation initiatives to improve diagnostic turnaround times and patient outcomes.

Education

• University of La Verne

  Master of Science - MS, Data Analytics

• Notre Dame University - Louaize (NDU)

  Bachelor's degree, Health/Health Care Administration/Management

  2015 — 2018