Christel Herring
Online Service Reservation Consultant @MSX International
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WORK HISTORY
Online Service Reservation Consultant @MSX International
Charlotte, NC, US
Online Service Reservations ConsultantPromote top-line performance by providing hands-on training and coaching to all new hires. Actively identify opportunities for growth and improvement by collaborating with advisors to develop innovative strategies. Maintain Southeast region service websites by implementing dealer brand recommendations and performing IT functions both remotely and in-person.Key Accomplishments: • Enabled the Service Manager to increase online appointments and dollars per RO by identifying opportunities for improvement and providing insight into key strategies.• Specifically selected to evaluate compliance across country-wide dealerships due to expertly pinpointing the root cause of underperformance issues and applying detailed action plans/tools to rectify the problem and hit corporate expectations.
EDUCATION
Wilberforce University
Bachelor of Science, Business Management
Johnson and Wales University
Completed all program coursework with honors. , Baking and Pastry Arts
ABOUT CHRISTEL HERRING
Self-starting and experienced retail sales and merchandising professional with a rich history of maximizing profits and driving new business growth within the food & beverage industry. Results-oriented leader with a collaborative approach to team development, strategic planning, and key decision making. Exceptional interpersonal skills with proficiencies in building loyal customer relationships, leading vendor/stakeholder relations, and heading strategic negotiations. Adaptable with a strict attention to detail and the ability to remain level-headed within fast-paced work environments.
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