Christel Duque

About Christel Duque

I am a purpose-driven IT Project Manager with a passion for improving clinical operations…

Experience

1. IT Project Manager

   AdventHealth

   Jul 2024 — Present

   As a Project Manager within the IT Project Management Office’s Clinical Portfolio team, I lead initiatives that enhance clinical operations, patient experience, and technology integration across the organization’s enterprise. My work spans strategic planning, stakeholder engagement, and execution of enterprise-level projects—including Epic Early Adopter efforts—ensuring alignment with clinical goals and organizational priorities, using best practices in project management; and leveraging tools such as ServiceNow to monitor progress and report outcomes.I collaborate with cross-functional teams to drive outcomes that improve care delivery and operational efficiency. My approach emphasizes transparency through communication, accountability through collaboration, and adaptability through fostering a culture of continuous improvement.My servant leadership style is rooted in building trust, navigating complexity, and delivering value to both the organization and the patients we serve by focusing on effective workflows and meeting end-user needs.Key Skills & Tools:• Project Lifecycle Management (Initiation, Planning, Execution, Closure)• Stakeholder Engagement & Communication• Risk, Issue, and Change Management (RIDAC)• Epic EMR, ServiceNow• Agile and Waterfall Methodologies• Cross-functional Team Leadership• Training & Operational Readiness

Education

• The University of Arizona Global Campus

  Master of Business Administration - MBA

• MiraCosta College

  Associate of Arts - AA

  2009 — 2011

• Florida Gulf Coast University

  Bachelor of Science - BS

  2011 — 2014

• Florida Gulf Coast University

  Minor's Degree

  2011 — 2014