Christel Darity

WORK HISTORY

EDUCATION

ABOUT CHRISTEL DARITY

With over 9 years of work experience in financial services and fraud prevention, I am a passionate and driven Enterprise Fraud Team Lead at Truist. My core competencies include monitoring, reporting, and handling complex and sensitive fraud issues, as well as maintaining expert knowledge and compliance with all regulations and processes. I am motivated by the mission of Truist to inspire and build better lives and communities, and I bring diverse perspectives and experiences to the team, having worked in different roles and organizations in the industry.In my current role, I oversee the call recordings for my team to ensure proper caller authentication and information security on all incoming and outgoing calls. I also provide daily and monthly reporting on work volumes and trends, and handle escalated issues where appropriate. I demonstrate appropriate decision making and support for all skill levels and team functions, and serve as a back-up to the team manager. I use my skills in process improvement and team building to enhance the efficiency and effectiveness of the Enterprise Fraud Management team, and to ensure customer satisfaction and trust.