Christa Morris
Senior Manager of Customer Experience Center @Americo Financial Life and Annuity
Signup · Get unlimited contacts
WORK HISTORY
Senior Manager of Customer Experience Center @Americo Financial Life and Annuity
Kansas City, MO, US
I oversee a high-volume, multi-product Customer Experience team. I guide day-to-day operations, develop team members, and ensure we deliver consistent, high-quality service at scale. I focus equally on strengthening our customer experience and cultivating a positive, supportive team culture, ensuring employees feel engaged, empowered, and set up to succeed.
EDUCATION
Virginia Tech - Pamplin College of Business
Bachelor's Degree, Hospitality and Tourism Management
SKILLS
ABOUT CHRISTA MORRIS
Strategic leader with 8+ years of experience spanning SaaS and hospitality, specializing in scaling operations and building high-performing teams. At Olo, I\'ve led a diverse team of 24 direct reports and 8 contractors while maintaining 97% CSAT and 82% SLA through data-driven process improvements. Known for implementing SOX-compliant procedures, reducing manual interventions by 30%, and fostering career development, with 5 team members transitioning to new roles. With a foundation in Hospitality Management and Four Seasons experience, I bring a unique perspective to customer experience and operational excellence in the tech sector, specializing in creating efficient, scalable solutions while maintaining strong employee engagement.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.