Christal Joy Richard
- Role
- Team Lead at Accenture
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Christal Joy Richard
I have been working as a Team Lead at Accenture for more than a year, leading and…
Experience
Team Lead
Mar 2022 — Present · IN
Managing a Team of 10+ FTEs from India and Australia\\\\nWorking as individual contributor for handling escalations\\\\nEnsuring SLA and KPI are met.\\\\nContributing as a point of contact for the client and for any escalation\\\\nPreparing monthly deck and presenting to the client.\\\\nWorking on reports and consolidation.\\\\nSupporting capacity planning and operational excellence for the team\\\\nReviewing and amending the processed tickets\\\\nSuggesting ideas to the team to reduce the processing time per request.\\\\nWork with automation team to simplify the process and reduce dependency.\\\\nWork with IT team for system/tool transition.\\\\nMajor contribution towards performance management.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
Bhs Firstgrade College
Bachelor of Science (B.Sc.), Computer Science
2006 — 2009
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