Christa Wasson

About Christa Wasson

Experienced in various roles with a demonstrated history of working in the hospital & …

Experience

1. Customer Success Manager

   Benefitfocus

   May 2023 — Present · US

   Build and maintain relationships with a portfolio of Employer customers through all stages of the customer lifecycle; Manage customer relationships to maximize desired outcomes for the customers while increasing customer satisfaction and retention.• Stay abreast of industry and technology trends; Educate and advocate for customers on the basis of these trends.• Demonstrate effective command of Benefitfocus governance and decision-making processes, products/solutions, organizational structures, and technology infrastructure.• Demonstrates extensive knowledge of the platform and file processes.• Demonstrates fundamental communication skills to facilitate client calls and resolve escalated interactions.• Drive annual open enrollment success with customers, partnering with each customer to develop actionable steps with assigned owners, timelines and measurements while anticipating and removing roadblocks and orchestrating multiple resources.• Serve as a leader and mentor on the Channel Partners team championing Benefitfocus core values and acting as a positive influence on peers.

Education

• Cedarville University

  Bachelor of Arts (B.A.), Organizational Communication, General

  2000 — 2004

Skills

• Enterprise Software
• Program Management
• Supply Chain Management
• Management
• Team Building
• Process Analysis
• Data Analysis
• Purchase Orders
• Microsoft Office
• Business Analysis
• Presentation Skills
• Business Process Improvements
• Analysis
• Time Management
• System Administration
• Analytical Skills
• Business Strategy
• IT Business Strategy
• Healthcare
• Hospital
• Ghx
• Infor
• Communication Skills
• Materials Management
• Customer Service
• Purchasing
• Lawson
• Healthcare Management