Christa Guiney
Associate Director, Global Contact Center Operational Excellence @ Moderna
- Role
- Associate Director, Global Contact Center & Medical Information Operational Excellence Lead at Moderna
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Christa Guiney
At Moderna, the team plays a vital role in shaping global customer service operations…
Experience
Associate Director, Global Contact Center & Medical Information Operational Excellence Lead
Oct 2024 — Present · Cambridge, MA, US
At Moderna, I play a pivotal role in leading global customer service operations, focusing on enhancing stakeholder communication and support. I developed efficient processes that not only optimized service delivery but also significantly improved customer satisfaction. By collaborating with cross-functional teams, I effectively addressed customer queries and drove innovation in engagement strategies, contributing to the overall success of the organization.
Education
Southern New Hampshire University
Bachelor of Science - BS/ BA, Health science
Mount Washington College
Diploma, Medical/Clinical Assistant
Manchester Community College NH
Associate of Science - AS, Health Services/Allied Health/Health Sciences, General
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