Chrissy Sebald

About Chrissy Sebald

I’m a customer success leader dedicated to improving experiences across each step of the customer journey. With experience in strategic planning and team leadership, I ensure our efforts align with customer needs and business goals. I take ownership of change management, collaborating with internal product teams and third-party partners to thoughtfully address every detail of our support experience. I’m skilled in engaging customers at key points in their journey, utilizing customer journey mapping to improve retention and help customers achieve their desired outcomes. My approach is rooted in understanding customer insights and trends, allowing me to refine strategies as needed. I am deeply curious about AI and the way it can improve the customer journey and our brand. I lead by example and drive a culture of continuous improvement. I actively contribute to senior leadership discussions, influencing strategic direction and maintaining key metrics to inform decisions. I’m committed to building strong relationships and creating effective support strategies that empower teams to deliver exceptional service.

Experience

1. Director, Cx Practice & Support Operations

   Boldr

   Oct 2025 — Present

Education

• Capella University

  Master of Business Administration - MBA

  2017 — 2019

• Bentley University

  Bachelor of Science

  2006 — 2010

Skills

• Special Events
• Budgets
• Strategic Planning
• Philanthropy
• Social Media
• Staff Management
• Leadership
• Customer Service
• Public Speaking
• Volunteer Management
• Community Outreach
• Newsletters
• Grant Writing
• Budget
• Fundraisers
• Stewardship
• Community Development
• Email Marketing
• Non-Profits
• Adobe Creative Suite
• Foundations
• Donor Management
• Fundraising
• Budgeting
• Event Planning
• Social Networking
• Event Management
• Donor Development
• Grant Management
• Marketing
• Nonprofits
• Marketing Communications