Chrissy Randolph

Customer Experience (Cx) Operations Manager @Groundswell, Inc.

In this role, I design and scale operational systems that ensure Groundswell’s clean energy and community programs deliver meaningful, measurable impact for the households and communities we serve.As CX Operations Manager, I translate program strategy into executable operations across multiple initiatives, including SOUL, SharePower community solar, and the Rural Renaissance Roadshow. My work focuses on building customer-centered systems that improve program delivery, strengthen partner coordination, and create clear, data-driven customer journeys.I lead cross-functional operational planning, Salesforce strategy, and customer experience design to ensure programs operate efficiently while maintaining a high standard of service for residents, contractors, and partners.