Chrissy Andersen
Strategic leader with a proven ability to build diverse and talented teams, collaborate cross functionally, launch new initiatives, and lead cultural change while delivering highly profitable results.
- Role
- Sr Director Customer Care and Commcenter Strategy and Process at Cox Communications
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Chrissy Andersen
Strategic service, sales and operations leader with a proven ability to build talented teams, collaborate cross functionally, launch new initiatives, and lead cultural change while delivering highly profitable results. Goal focused professional with 35+ years of experience in retail, customer care and telecommunications.
Experience
Sr Director Customer Care and Commcenter Strategy and Process
Sep 2021 — Present · Omaha, NE, US
Envisions and executes a successful Customer Care Delivery Strategy. Accountable for strategic design and plan execution, delivering results to achieve in-year and long-range plans. Includes support for Residential and Business customers for both in-house Cox agents, as well as outsourced agent-assisted service, including phone calls and digitally assisted support. Creates and maintains relationships to develop and implement Customer Care employee practices and engagement activities, while also driving staffing priorities focused on achieving business value. The customer care delivery strategy is integral to the company’s overall customer experience and critical to reducing overall operational costs, while also establishing processes for identifying and harvesting best practices.
Education
Bellevue University
Bachelors of Science, Strengths Based Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.