Christian Thompson

About Christian Thompson

I build connected revenue systems that help organizations grow better, faster, and smarter.As a Revenue Operations and Marketing leader, I specialize in unifying marketing, sales, and customer success around shared processes, clean data, and scalable technology. My passion lies in designing the frameworks and automation that turn growth into something predictable — not accidental.Across SaaS, technology, B2B, and B2C industries, I’ve led transformations that improved pipeline velocity, reduced friction, and delivered measurable ARR acceleration. Whether optimizing the lead-to-cash lifecycle, integrating HubSpot and Salesforce ecosystems, or defining KPIs that make performance transparent, I help companies operationalize their strategy for sustainable success.I’m hands-on with tools that power modern growth — HubSpot, Salesforce, Zapier, Clay, Gong, Miro, Tableau, and Google Analytics — but I focus on what matters most: alignment, adoption, and outcomes. My approach blends data analysis, process mapping (TQM), and cross-functional collaboration to drive clarity and accountability at every stage.My leadership philosophy is simple: people first, process always. I believe in leading with empathy, building trust through transparency, and empowering teams to do their best work.Career highlights: • Drove ARR growth from $1M → $16M through full-funnel optimization and automation • Contributed to securing a $175M PE investment by building scalable RevOps infrastructure and investor-grade reporting • Achieved Google Premier Partner status at two agencies, driving 400%+ revenue growth • Reduced time-to-close by 43% and increased marketing ROI by 62% through automation and data clarityI’m energized by environments that value continuous improvement, data-driven decisions, and the intersection of technology, teamwork, and growth.If you’re scaling your revenue engine or re-architecting for the next phase of growth, let’s connect — I’d love to exchange ideas and explore what “better, easier, faster” could look like for your team. Durham, NC | 🤝 Open to leadership, consulting, and collaboration in Revenue Operations, Go-to-Market Strategy, and Business Transformation

Experience

1. Revenue Process Optimization Lead

   S&P Global

   Dec 2025 — Present · Raleigh, NC, US

   S&P Global Market Intelligence, a division of S&P GlobalProcess Mapping and Documentation: Partner with revenue, customer experience, technology and product teams to conduct an inventory and mapping of current end to end revenue workflows, including renewals and new sales. Collaborate and facilitate to ensure process clarity, accountability, and clear hand-off criteria across all stakeholder groups Workflow Optimization: Work with the commercial, technology and product teams to analyze existing workflows, identify friction points, propose optimization areas and accelerate growth Partner with the cross functional teams to review, assess and establish base and future state metrics / KPI’s to monitor workflow efficiency and ROI Cross-Functional Collaboration: Oversee the end-to-end collaboration among stakeholders to enable seamless integration and optimization of workflows, with particular emphasis on automation and accelerating growth. Facilitate and coordinate execution across revenue, account management, legal, finance, technology, and revenue operations teams to ensure processes are aligned and roles and hand-offs are clearly defined throughout the revenue renewal and new business lifecycle. Strategy and Execution: Identify and prioritize process improvements and automation opportunities, translating business needs into actionable product requirements. Support the technology team in delivering intuitive, low-/no-touch automation solutions that streamline critical steps. Proactively identify roadblocks and develop strategies to overcome them, ensuring timely delivery of initiatives. Continuous Improvement: Establish performance monitoring systems and incorporate user feedback for ongoing refinement. Collaborate with the Education team to build go-to-market plans and training materials and provide ongoing support to ensure team proficiency and adoption of new workflows and tools.

Education

• Duke University

  Executive Development: Introduction to Leadership

• The University of Kansas

  B.S., Journalism/Advertising

Skills

• Advertising
• Website Redesign
• Business Development
• Agency Relations
• Digital Marketing
• Client Service
• Talent Management
• Product Strategy
• Crm
• Team Management
• Strategic Planning
• Client Retention
• Mobile Marketing
• Customer Acquisition
• Fortune 100
• Web Analytics
• Client Communication
• Cross-Functional Team Leadership
• Integrated Marketing
• Marketing Strategy
• Talent Development
• Collaborative Leadership
• Sem
• Client Communications
• Product Marketing
• Social Media Marketing
• Strategic Communications
• Client Acquisition
• Critical Thinking
• Webmaster Services
• Web Project Management
• Marketing
• Business Innovation
• Creative Strategy
• Customer Retention
• Client Services
• Team Building
• Online Marketing
• Website Promotion
• Online Advertising