Chris Smith

About Chris Smith

WHAT WE DO:My Team specializes in helping local governments get the most out of their Enterprise Permitting & Licensing (EP & L) software. Whether you\'re struggling with underutilized modules, confusing workflows, broken reports, or upgrade fatigue—we’ve seen it all and we know how to fix it. From testing automations to training your team and simplifying ticket backlogs, we bring clarity and structure to systems that should be working for you, not against you.WHO WE WORK WITH:We partner directly with City and County Governments—especially those who feel like their EP & L system was never set up quite right. We often work hand-in-hand with Planning & Permitting Teams, IT Departments, and City Management to streamline support, close communication gaps, and bring actual results to your staff.WHY IT WORKS:When you bring in GSD Services, you\'re getting a battle-tested team that’s worked with over 50 EP & L implementations. We understand the software, the vendor, and most importantly—the day-to-day reality of your end users. Our support reduces burnout, improves morale, and gets your system working the way it was promised. From custom SSRS reports to geo rules, we don’t just “support the software”—we help it work the way your city works.WHAT MAKES US UNIQUE:We aren’t just techs—we’re translators between your people and your platform. With decades of experience inside and outside of the vendor, we know where things typically go wrong and how to fix them before they become costly. Our Go-Between Support model gives you senior-level help without the full-time headcount. Cities that work with GSD save time, reduce frustration, and finally feel in control of their permitting software again.

Experience

1. Operations Manager

   Gsd Services

   Jan 2023 — Present · US

Education

• Auburn University at Montgomery

  Bachelor's Degree, Marketing