Christopher Sivells

Client Success Manager @Crisp

Atlanta, GA, US

Track video production with clientele and production department. Track performance of social media content, campaigns, community engagement, and overall social presence and present findings to our clients on a monthly cadence. Collaborate with Creative team and internal partners as they translate strategy into consumer-facing assets. Build and maintain client relationships by setting and managing expectations, as well as addressing any client concerns. Serve as a liaison between the client and the cinematographers and editors. Create production booklets and storyboards for clients. Coordinate and execute all ongoing client campaigns in accordance with program offering/scope as well as optimize and problem-solve when necessary to make campaigns successful. Develop insights into clients’ target audience and their social media usage to inform the overall content and social strategies. Implement, monitor and measure social media campaigns to support broader brand awareness initiatives. Minimize churn and program cancellations by maximizing the value our clients realize from our service offerings.Identify opportunities for ascension and upsells as well as ensuring existing clients consistently renew their programs.

The University of Texas at San Antonio

Bachelor's Degree, Communication, Public Relations