Chrissair Richardson
Deskside and Technology Support Analyst @AtkinsRéalis
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WORK HISTORY
Deskside and Technology Support Analyst @AtkinsRéalis
Atlanta, GA, US
Troubleshooting tier 3 computing issues including networking, software & hardware, drivers, M365, and cloud storage- Managing incidents and tasks through Service Now- Utilizing Azure AD to manage resources and resolve incidents- Imaging, deploying and tracking desktop equipment and peripherals through a life cycle process- Providing regular updates and maintaining high service standards- Supporting new office setups and maintaining local equipment and conference facilities- Improving team processes and offering training.
EDUCATION
Georgia State University
Bachelor of Business Administration - BBA, Computer and Information Systems
Western Governors University
Master of Science - MS, Cybersecurity
ABOUT CHRISSAIR RICHARDSON
I am a cybersecurity-focused IT professional and graduate of Georgia State University…
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