Christopher Ruffolo
CUSTOMER SERVICE REPRESENTATIVE
- Role
- Customer Service Professional Consultant at D\'arcy Buick Gmc Inc
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Christopher Ruffolo
Top performing Sales professional with several years experience in the automotive…
Experience
Customer Service Professional Consultant
Oct 2021 — Present · Joliet, IL, US
I’m a seasoned Customer Service Professional Advisor with over 7 years of experience in the Buick and GMC brands, passionate about delivering top-level customer care while driving dealership growth and profitability.At Darcy Buick GMC, I proudly collaborate with a diverse team of advisors and report directly to service leadership. I’m responsible for an average of in gross profit each month, booking 625+ technician hours and maintaining an effective labor rate near $150. With an average of 1.7 hours per repair order, I balance efficiency with customer satisfaction.I’ve earned recognition as a Top CSI performer and am ranked among the Top 5 in the Chicagoland zone for Focus 6 product performance (batteries, tires, air filters, cabin filters, wiper blades, and brakes). I also have extensive experience navigating warranty programs, working with ALLY, AUL, CNA, Brightline, and more.Beyond the numbers, I’m passionate about leadership, mentorship, and teamwork. Having worked alongside more than 75 technicians across Chicago, I’ve built lasting professional relationships and contributed to the success of multiple dealerships. I’m proud to be considered a trusted resource, a problem solver, and a leader who helps service teams excel.The automotive industry has given me the opportunity to learn from outstanding managers and mentors, and I’m committed to paying that forward by supporting those I work with every day.
Education
Lewis University
Bachelor's degree, Business
2001 — 2003
Northern Illinois University
General Education, General Studies
1999 — 2001
Skills
- Training
- Customer Satisfaction
- New Business Development
- Accounting
- Sales Management
- Dealer Management
- Business Services
- Sales Process
- Time Management
- Rentals
- Business Development
- Customer Relationship Management (Crm)
- Parts
- Negotiation
- Computer Software Training
- Service
- Team Building
- Management
- Account Management
- Salesforce.com
- Sales
- Crm
- Sales Operations
- Customer Retention
- Customer Service
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.