Chris R.
Manager, Technical Support @OpenText
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WORK HISTORY
Manager, Technical Support @OpenText
Waterloo, ON, CA
EDUCATION
Lambton College
Post Graduate Program, Information Technology
Lambton College
Two Year Diploma, Computer Technology/Computer Systems Technology
ABOUT CHRIS R.
I have 20 years of experience handling complex issues for a wide variety of enterprise customers. In my work I have demonstrated the ability to identify the root cause of an issue, provide an appropriate solution and assist customers with implementing that solution. I am able to articulate complex technical concepts to new and experienced customers at a variety of technical knowledge levels. Since moving into a management role, I have used my past experience to help guide and improve my team and collaborate with the larger management team to develop and enhance our processes.
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