Chris Roarke

About Chris Roarke

Technology leader with 25 years of experience leading IT operations, cybersecurity, infrastructure, end-user support, and compliance programs across distributed organizations. I build high-performing teams, strengthen security posture, improve service delivery, and align technology investment with business goals.In my current role, I lead a global technology organization responsible for cybersecurity, IT operations, data center management, cloud services, vendor partnerships, and end-user support. I own a $5M budget and lead efforts spanning security modernization, compliance readiness, operational efficiency, and cost optimization. My work has included building security capabilities, leading ransomware response, improving infrastructure resilience, and driving continual service improvement across the organization. Most recently, I led my team through a rigorous CMMC Level 2 cybersecurity assessment, driving readiness across controls, evidence, remediation, and stakeholder coordination, resulting in successful certification by a C3PAO. I also lead compliance and audit readiness efforts across frameworks including ISO 27001, ISO 9001, and Cyber Essentials.Previously, I led global IT support and operations at Warner Chappell Music, where I helped turn around an underperforming team, improved CSAT service-level KPIs by 25%, and unified support functions across Los Angeles, India, and Malaysia.Core focus areas include IT strategy, cybersecurity leadership, distributed operations, vendor management, compliance, budgeting, process improvement, and building collaborative teams that deliver reliable, secure, and predictable service.

Experience

1. Director of its & Hosting

   Flatirons Solutions

   Aug 2021 — Present · Los Angeles, CA, US

   Led a team of IT professionals at Flatirons Solutions, managing a $3M budget for cyber security, IT operations, and end-user support services. Spearheaded cost containment solutions for AWS Cloud, resulting in increased efficiency and cost savings. Participated in customer design and strategy engagements for AWS cloud and on-premises hosting environments.Led the organization through a rigorous CMMC cybersecurity assessment, coordinating control maturity, remediation, evidence preparation, and cross-functional readiness efforts that resulted in successful CMMC Level 2 certification by a C3PAO.

Education

• University at Albany

  BA, Music Theory & Analysis, Computer Science

  1995 — 1997

Skills

• IT Strategy
• Business Continuity
• Active Directory
• Data Center
• Information Technology
• Network Design
• Outsourcing
• Windows 7
• Visio
• Linux
• IT Operations
• Infrastructure
• Vmware
• Strategy
• IT Management
• Amazon Web Services (Aws)
• Crm
• Itil
• Itil Certified
• Virtualization
• IT Service Management
• Pmi
• Networking
• Cloud Computing
• Vendor Management
• Project Management
• Network Administration
• Business Intelligence
• Agile Methodologies
• Management
• Storage
• Business Relationship Management
• Leadership
• Disaster Recovery
• Service Management
• Wireless Networking
• Devops
• Service Delivery
• Technical Support
• Business Analysis