Christian Reyes

About Christian Reyes

I’m an experienced professional with over 11 years in eDiscovery technology and 7 years in IT infrastructure, specializing in enterprise applications and systems. I lead the deployment, maintenance, and optimization of enterprise eDiscovery platforms and supporting systems, overseeing the server, application, and database layers to ensure reliability and performance. I manage full project lifecycles, from planning and resource coordination through deployment and post-implementation review, aligning technical goals with business needs. I manage the resolution of complex application and UI issues, ensuring effective escalations and timely coordination with vendors to address critical incidents. I enjoy developing SOPs and training materials, and drive process improvements that strengthen system stability and team efficiency. My background also includes expertise in virtualization, load balancing, and cybersecurity hardening, and I leverage automation tools to simplify maintenance, reduce downtime, and improve overall operational quality.

Experience

1. Applications Expert

   HaystackID

   Mar 2024 — Present · US

   I oversee the full lifecycle management of enterprise eDiscovery platforms, including Relativity, Brainspace, and their integrated third-party applications. I lead end-to-end project execution for large-scale deployments, upgrades, and migrations, coordinating across infrastructure, database, and application teams to deliver secure, client-ready, high-performance solutions. My responsibilities cover the full technical stack, from building and maintaining virtualized Windows and Linux servers in-depth network configuration of load balancers, WAFs, and firewalls. I implement robust security hardening using GPO and WAF rule sets and expertly manage Microsoft SQL deployments, handling setup, optimization, patching, and time-sensitive database restorations along with application troubleshooting. Lead the resolution of complex L3 UI and backend issues, performing detailed root cause analysis and collaborating with internal teams and software vendors to deliver lasting solutions. I actively drive automation and process improvements using PowerShell to enhance efficiency, direct the testing of new releases, create comprehensive SOPs, and lead team training sessions to ensure operational readiness.I also perform rigorous testing of new processes to optimize end-user workflows and enhance overall application stability. Additionally, I lead team training sessions on critical software configurations and provide detailed guides to support end-users.

Education

• Brightwood University El paso

  Associate's Degree, Computer Network Technology

  2014 — 2016

Skills

• Computer Repair
• Test Out Certified Pc Pro
• Computer Hardware
• Working or Network+ Certification
• Sales
• Natural Leader
• Strategic Planning
• Cell Phone Repair Hardware and Software
• Problem Solving
• Working on Comptia a+ Certification