Chris Rainsforth

Director of Learning & Innovation @The Forum

Newcastle Upon Tyne, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

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WORK HISTORY

Jan 2024 — Present

Director of Learning & Innovation @The Forum

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SKILLS

Business TransformationCustomer SatisfactionCall Center DevelopmentStakeholder ManagementOperations ManagementTeam LeadershipQuality ManagementTeam ManagementProcess ImprovementStrategyPerformance ImprovementPerformance ManagementCrmProject DeliveryCall CenterProcess ManagementService DeliveryProcess EngineeringBusiness AnalysisBusiness Process MappingKey Performance IndicatorsBusiness ProcessChange ManagementManagementCoachingCustomer InsightOperational ExcellenceLeadershipCall CentersContact CentersSix SigmaBusiness Process ImprovementEmployee EngagementWorkforce ManagementQuality AssuranceBpoTraining DeliveryContact CentreCulture ChangeComplaint Management

ABOUT CHRIS RAINSFORTH

An award‑winning contact centre leader with over 25 years’ experience, He has shaped best practice in customer operations across the globe. His career spans senior roles in Operations, Planning, Training and Quality, underpinned by a passion for elevating both customer and employee experience.As Director at The Forum — the UK’s go‑to community for innovation and standards in customer operations — Chris empowers members and students to excel in Resource Planning, Insight, Quality and Customer Experience. A sought‑after keynote speaker and respected awards judge, he brings a rare blend of strategic vision, practical know‑how, and an infectious enthusiasm for raising industry standards.

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