Chris Wilson
- Role
- Head of Trust and Safety at Lime
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Chris Wilson
As an accomplished leader, I have an innate talent for inspiring and successfully…
Experience
Head of Trust and Safety
Jun 2022 — Present
As Head of Trust and Safety at Lime Micro Mobility, I oversee four critical divisions: Rider Safety and Analytics, Claims Management, Law Enforcement Data team, and Trust and Safety Customer Experience. My primary responsibility is ensuring our riders have safe, enjoyable micro-mobility experiences by formulating customer service protocols and key performance indicators. I spearheaded a comprehensive safety program and successfully led cross-functional teams in swiftly identifying and rectifying hardware defects, leading to a significant 40% reduction in the customer accident rate. Additionally, I was instrumental in launching a dedicated customer service team focusing on high-escalation incidents.
Education
Mountain State University
Master of Science (M.S.), Strategic Leadership
Washington State University
B.A, Criminal Justice
University of Virginia
Leadership, FBI National Academy #261 session
Skills
- Patrol
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