Chris Phipps
Operations Manager @Defence Equipment & Support De&s
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WORK HISTORY
Operations Manager @Defence Equipment & Support De&s
Bristol, GB
EDUCATION
Lancaster University
Diploma Business Administration, Management Studies
Leeds Beckett University
Advanced Professional Diploma in Managed Care, Management Studies in field of healthcare while working for BUPA
SKILLS
ABOUT CHRIS PHIPPS
Summary• 30 years of Sales Operations / Customer Services / GM experience with world-class organisations inc British Airways, BUPA, Qatar Airways, Gulf Air & Etihad. • 15+ years in international roles managing airline field sales, distribution & customer services across Europe, MENA & South Asian locations.• Effective team leader, comfortable delivering against revenue targets via detailed & structured development of sales, pricing, channel & Agency/GSA relationships.• Comfortable managing people, projects & processes to achieve revenue/cost/time objectives. • Consulting experience in aviation IT.• Used to leading change management in major reorganisation e.g. auditing & modernising sales office practices to corporate standards. • Senior Operation Management in major call & customer service centres with BA & BUPA.• Comfortable with driving efficiencies & championing cost-control programs. • Self-motivated, flexible, resilient & resourceful with the drive & personality to ensure stakeholders work together to achieve shared goals. Used to operating in challenging international markets.
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