Chris Pettican
Business Operations Manager @Ordtek Limited
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WORK HISTORY
Business Operations Manager @Ordtek Limited
Norwich, GB
Lead day-to-day business operations, ensuring effective project delivery, financial performance, and organisational alignment.• Translate corporate strategy into actionable programmes, KPIs, and improvement initiatives that drive growth and margin improvement.• Oversee operational project management, resourcing, delivery standards, invoicing accuracy, and client satisfaction across the portfolio.• Drive financial oversight including budgeting, forecasting, revenue/margin tracking, and performance reporting.• Line manage support-function staff and foster a high-performing, collaborative culture across the Hethel office and wider business.• Champion digital transformation, business improvement, and data-driven decision-making through modern systems and processes.• Act as deputy to the Managing Director for operational and leadership forums, ensuring robust governance, risk management, and compliance.
EDUCATION
University of East Anglia
Bachelor of Arts - BA, Business Management
ABOUT CHRIS PETTICAN
Strategic leader with 20+ years of multi-industry management experience, transforming vision into sustainable growth. My hallmark is aligning commercial ambition with operational rigour, building high-performing cultures, robust governance frameworks and data-led decision systems that unlock new markets and margin.In my current role at Ordtek, I led a 360° review and re-charted our five-year strategy, harmonising operations, finance, marketing and culture into a single roadmap. I introduced live Power BI dashboards for accurate sales pipelines and revenue forecasting, equipping leadership with on-demand insight and eliminating manual reporting. Streamlined client-supplier screening reduced turnaround from two weeks to 24 hours, while new invoicing controls recovered missed revenue and lifted accuracy by 19.5%. Previously, I ran high-traffic retail operations at Costa Coffee, leading teams of 12+, raising NPS from 52 to 84 and delivering a 21.4% operating profit despite company-wide losses. At Louis Vuitton I drove a sales uplift in six months through visual merchandising and staff development. I also rolled out a company-wide induction programme. My entrepreneurial flair stems from freelancing as a designer, where I delivered editorial pages while managing all commercial aspects end-to-end. I hold a First-Class BA (Hons) in Business Management from the University of East Anglia and won the 2023 Dissertation Award for research on blockchain in sustainable fashion supply chains. I thrive where complex challenges, cross-functional teams and ambitious growth targets intersect, whether shaping long-range strategy, steering digital transformation or nurturing talent pipelines.
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