Chris Carter

Senior Technical Account Manager @Vital Technology Group Ltd

As Senior Technical Account Manager I work with clients to bring them on-board successfully and ensure an outstanding ‘first impression’ as a Vital client.Meeting with clients on a regular basis – including regular contact calls in between and preparation and communication of regular performance and KPI reports.Establish and build deep, meaningful and valuable relationships within all levels of the client organisation – from board level down.Establishing and building technology road-maps with clients to ensure an on-going and appropriate program of continued investment to meet their business needs, take advantage of new and beneficial technologies and address the changing landscapes of risk and regulation that could affect their business. Specifying, quoting and managing projects right through to completion.Acting as point of escalation and relationship manager for the service delivery; working with clients to ensure a consistent and sound mutual understanding of service levels, to address any service issues and complaints and to work with customers to communicate and agree suitable solutions where required.As a senior technical member of staff I\'m responsible for working on a complex range of issues escalated by more junior members of the team to ensure swift, effective and comprehensive solutions to the most complex issues our clients may face.Responsible for participating in the first line support function in a leadership and guidance role, ‘leading by example’ to ensure our clients receive outstanding service.Good experience of Cloud technologies – in particular Microsoft Office 365 – Exchange and Sharepoint Online.Microsoft Azure – Azure AD, Infrastructure-as-a-ServiceWindows Server network environments – Active Directory, DHCP, DNS and Group PolicyWindows Desktops – XP upwardsBusiness networks – Managed switches, routers, firewallsRemote Desktop Servers & ServicesDatto Backup, Disaster Recovery & Business Continuity, WatchGuard Security.