Chris Nistor

About Chris Nistor

Healthcare operations executive with 13+ years of progressive leadership experience across hospital systems, medical groups, international partnerships, and specialty practices. Track record of partnering with clinical teams, executives, and consulting firms to drive operational excellence, financial performance, digital health and analytics innovation, strategic expansion, and patient access improvements. Leading consulting firms have included Premier, Kaufman Hall, Ensemble, Huron, and Alvarez & Marsal.What I bring to organizations:1) Strategic planning and market growth initiatives that identify expansion opportunities and improve competitive positioning.2) Operational improvements that enhance clinic efficiency, reduce wait times, and improve patient satisfaction.3) Financial management expertise that turns underperforming operations into profitable service lines.4) Value-based care program development that delivers shared savings and quality bonuses.5) Team leadership and physician partnership approaches that reduce turnover and build engagement.Impact across my career:1) Led teams supporting 80+ practices, 900+ staff members, and $170M+ in revenue.2) Partnered with organizations to turn a $1M loss into a $5.4M gain in 9 months.3) Collaborated on value-based care programs serving 35K+ patients, delivering $2M in shared savings.4) Supported strategic initiatives including new clinic openings, telehealth programs, acquisitions and activations, and international partnerships.5) Currently serving as System Director at Catholic Health, overseeing operations for 19 practices across 12 specialties and 6 hospitals.

Experience

1. System Director, Surgical and Medical Services

   Catholic Health

   Oct 2024 — Present · Buffalo, NY, US

   Oversee operations for 19 practices and 12 specialties across 6 hospitals and 3 ambulatory surgery centers, supporting $35M in annual revenue and 155 employees. Report to Chief Physician Executive and SVP, Home Care/Physician Enterprise. Direct supervisor over 9 employees: Practice Administrators and Managers.Key contributions:1) Strategic growth: Supported 3-year growth strategy identifying multi-million-dollar expansion opportunities across a 2-county region; partnered with leadership on market analysis and competitive positioning with Year 1 execution underway.2) Operational performance: Partnered with clinical teams to improve provider productivity by 10 percentile points in 6 months, enhance patient access for 120K annual visits, and reduce appointment cancellations by 7%; led distributed multi-site coordination across all hospitals and practices, reducing annual staff turnover from 20% to 5%.3) Care access expansion: Led teams to open a 9-specialty clinic and 3 satellite locations on schedule, expanding care access for patients in underserved communities and reducing referral leakage by 5%.4) Provider recruitment: Worked with physician leaders to recruit 8 specialists in 9 months, reducing typical hiring timelines from 3-4 years to under 1 year through streamlined processes and competitive compensation structures.5) Clinical documentation & coding: Collaborated with Kaufman Hall to deploy AI-powered documentation tools, improving diagnostic coding accuracy from 55% to 74% and generating $350K+ in risk-adjusted revenue through provider education and workflow redesign.6) Revenue cycle & documentation efficiency: Partnered with finance teams and Alvarez & Marsal to manage Epic work queues (decrease registration bypass errors) and improve billing workflows (8% reduction in accounts receivable days). Implemented AI ambient documentation reducing charting time by 35% per visit, enabling additional revenue through increased clinical capacity.

Education

• Penn State University

  Master's Degree, Health Administration

  2014 — 2016

• Penn State University

  Bachelor's Degree, Health Policy and Administration

  2010 — 2014

Skills

• Bilingual
• Team-Oriented
• Detail Oriented
• Microsoft Word
• Time Management
• Critical Thinking
• Microsoft Excel
• Powerpoint
• Data Analysis
• Pivot Tables
• Healthcare
• Total Joint Replacement Clinical Pathway
• Business Writing
• Access