Chris Myatt

Director, User Support @Seyfarth Shaw LLP

Leader of 40 person global team through six direct reports responsible for delivering concierge level of client service. Responsible client service teams include; Service Desk, Training Team, Deskside Support Team, and Video Conferencing Services. One of a three member senior leadership team reporting to the CIO developing an innovative strategy to meet growing lawyer and client demand for increased productivity in a flat fee market. Contributed to Firm’s technology strategy by engaging Departments, Practice Groups, and end users to understand their workflows, challenges to adopting technology, and research of technology to improve their practice. Through persuasive communications contributed to an increase in technology adoption in a technology challenged culture. Improved client service delivery through the adoption of ITIL best practices, increased team member skillsets, and developing a culture of client service throughout the IT Department.