Chris Leonard

About Chris Leonard

Strategic Senior Project & Program Manager with 15+ years leading high-impact IoT, SaaS, and cloud initiatives in Fortune 500 and regulated environments. I help organizations turn technology into measurable business outcomes, delivering enterprise-wide digital transformation, faster product releases, and enhanced user experiences.I specialize in Agile and SAFe leadership, managing cross-functional teams, optimizing release cycles, and implementing AI and analytics-driven solutions to reduce risk and accelerate delivery. I thrive at the intersection of technology, business strategy, and operational excellence.Key Highlights:• Boosted team efficiency by 40% and cut software release cycles by 67%, improving speed-to-market and product stability.• Implemented AI-powered support chat to deflect 33% of customer cases, reducing wait times and preserving NPS.• Delivered FDA-compliant connected healthcare devices on time, integrating GSM, CDMA, LTE, and SaaS platforms.• Led global localization, KPI/OKR frameworks, and AI/ML solutions that increased adoption, engagement, and operational impact.• Proven ability to align technology with business outcomes, manage stakeholders, and drive enterprise-wide change.Certifications: PMP | SAFe 6 Advanced Scrum Master | SAFe 5 Scrum MasterPassionate about building scalable, cloud-enabled platforms, empowering teams through servant leadership, and delivering solutions that drive measurable impact. Open to senior roles in Project Management, Program Management, Agile/SAFe Delivery, and Digital Transformation—remote-friendly.

Experience

1. Project Manager Scrum Master

   Pharmacy Data Management, Inc. (PDMI)

   Feb 2026 — Present · Poland, OH, US

   In this role, I lead cross-functional technology initiatives using Agile, Lean, Waterfall, and Hybrid delivery models to ensure predictable, on-time, and high-quality delivery. I facilitate all Scrum ceremonies, maintain project schedules, remove blockers, and provide clear communication across engineering, product, operations, and vendor partners.A major focus of my work at PDMI is driving a transformative shift in how teams plan, collaborate, and deliver. By modernizing workflows, strengthening accountability practices, and establishing scalable, repeatable processes, I’m helping the organization adopt more efficient, transparent, and data-driven ways of working.Key contributions include:• Leading multiple IT projects end-to-end, ensuring alignment with business goals, scope, budgets, and timelines• Serving as Scrum Master for Agile teams, supporting flow, velocity, prioritization, and continuous improvement• Revamping delivery practices to improve predictability, throughput, and stakeholder engagement• Implementing standardized project documentation, dashboards, and KPI/OKR methods for leadership visibility• Collaborating with resource managers on capacity planning, productivity insights, and roadmap forecasting• Leveraging AI and LLM tools to accelerate analysis, reporting, risk detection, documentation, and workflow automation• Strengthening transparency and communication across teams, leadership, and external partnersMy goal is to create an environment where teams operate with clarity, consistency, and confidence—helping PDMI accelerate delivery and modernize its technology ecosystem with sustainable, long-term impact.

Education

• Slippery Rock University

  BS, Information Systems

• University of Pittsburgh

  Associate of Science, Information Systems

Skills

• Security
• Administration
• Networking
• Virtualization
• Vmware
• Ms Project
• Visual Studio
• Tcp/Ip
• Databases
• Customer Relations
• Documentation
• Testing
• Sharepoint
• Research
• Inventory Management
• Software Quality Assurance
• Html
• Software Documentation
• Visual Basic
• Iphone
• Programming
• Jira
• Mac
• Os X
• Sql
• Visio
• Linux
• Web Development
• Technical Support
• Sap
• Operating Systems
• Customer Service
• Servers
• Computer Hardware
• Hp Quality Center
• Microsoft Sql Server
• Microsoft Office
• Agile Methodologies
• Photoshop
• Analysis